Customer Experience Exchange 2012

Interserve FM, 3663, Spirax Sarco, Skanska UK, Openfield


Triaster held our first Customer Experience Exchange in September 2012. Five Triaster Customers shared their experiences of using Triaster to support their core business processes and drive business process improvement throughout their organisations. It was an extremely enjoyable and interesting day, with very positive feedback.

Please click on the links below to see the presentations.

A full write up of the day will be included in the November/December Connector. Further Experience Exchange events are planned. As dates are agreed they will be posted at If you are interested in taking part or attending the next one please call us on +44 (0)870 402 1234 or e-mail

Interserve FM - Core Business Processes

Brian Nicholls, Project leader and John Stokes, Corporate Business Process Manager, talked about how Interserve has implemented a process library for their core business processes.

View Presentation  

3663 - Creating a process based business environment

Julie Mack, Business Improvement Manager, spoke about how 3663 have begun to embed process mapping throughout their whole organization.

View Presentation  

Spirax Sarco - Using your process library to understand and improve your customers' experience

Matt Selley, Customer Care and Quality Manager, explained how Spirax Sarco, the world leader in Steam and industrial fluid plant technologies, have been aligning their processes to achieve business excellence.

View Presentation      Revolution - Video  

Skanska - Utilising process libraries to create consistent business processes working with multiple operating units

Steve Arkell, Business Process Quality Engineer, talked through how Skanska have developed a process library architecture to support each of their individual operating units while working as One Skanska UK.

View Presentation  

Openfield - Using our process library as a key tool in delivering change throughout Openfield

Jim Hotchin, Operations Director, was very eloquent on how Openfield have used the Triaster Solution to drive change throughout their organisation.

View Presentation  

More information

If you would like any more information or would like to trial the Triaster Solution we would be delighted to hear from you.

Tel: +44 (0)870 402 1234

Or click on the 'contact us' button below to let us know your area of interest.You can also use the contact form to just sign up for the Connector Newsletter and/or Product Release notifications.

Contact Us    Top