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Use Ask The Crowd to:

Capture Improvement Insights from your Customers & Team
Quickly & Easily Action Suggestions, Requests & Fixes
Improve your Products & Services
Keep Everyone Updated on Your Progress

How Ask The Crowd improves your products and Services:

atc-voting

Inputs are prioritised - all suggestions, requests & fixes submitted to Ask The Crowd are voted up or down by the Crowd, automatically creating your improvement roadmap.

atc-lifecycle Improvement processes are built in - processes are set as Lifecycles, ensuring they are correctly followed every single time.

atc-re-assignment

Who is responsible is crystal clear - all inputs are assigned to a Process Owner, so at every step of the process, it's clear to all who is responsible for the next action.

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Features	Ask The Crowd Standard	Ask The Crowd Enterprise
Cloud-based – no IT overhead, supports remote working
Tasked based – what needs doing next is totally clear to all
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement
Board view for process execution – an 'at a glance' overview of where each input is in a process
List view for change management – a list of all relevant inputs sorted by either, Oldest, Newest or Most Popular
Releases - records the timeframe over which tasks completed
Web page submission of inputs – where your process interacts with external customers
Automated e-mail updated – keeping both internal and external customers updated every step of the way
Users login via web browser – enabling transparent working for all
Clear input & activity assignment – those Accountable and Responsible obvious to all
Assign/reassign of Process Owner – enabling end-to-end process routing
Custom roles – quick and easy set up of bespoke roles, with the permissions you require
Viewing audiences set – keeps all content secure
Voting on improvement inputs – by the audience set
Comments on improvement inputs – by the audience set
Subscribe to improvement inputs – by the audience set
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs
Search by: String, Input ID Number – to immediately find what you need
Automated pass-through of webpage url and source process – for BMS system feedback
Unlimited Moderators – to administer the platform	As purchased	As agreed in bespoke framework
Unlimited Users – including all your team and customers, both internal and external	As purchased	As agreed in bespoke framework
Unlimited Crowds – set up as many projects as works for your organisation	As purchased	As agreed in bespoke framework
Unlimited Process Owners – no need to purchase new licences as new Process Owners added	As purchased	As agreed in bespoke framework
Custom features – whatever additional features your organisation require		As agreed in bespoke framework
Own branded platform – the ATC platform branded to your corporate guidelines		As agreed in bespoke framework
Private/single tenanted database – but still in the Cloud		As agreed in bespoke framework
Internal hosting if required – if your IT protocols require it		As agreed in bespoke framework

Features	MyTime Standard	MyTime Enterprise
Users login via web browser – enabling ease of use for all
Clock in/Clock out – to capture hours worked in real time
TOIL (time off in lieu) – as per your organisation’s flexible working policies and individual employee agreements
Full absence record management – national holidays, annual leave, sickness...
Employee hub – each employees’ accessible, comprehensive record of TOIL and absence data
Employee self-service – for recording of working hours and requesting absence and changes to record
Authorisations – a fully managed process to ensure best practice governance
Custom roles – quick and easy set up of bespoke roles, with the permissions you require
Change requests – a fully managed process to ensure best practice governance
Calendar – to manage ‘office’ cover
Cloud-based – no IT overhead, supports remote and hybrid working
Assignment of roles – users can be set up as employees or administrators or both
Unlimited users – no additional cost for additional users		As agreed in bespoke framework
Unlimited organisations – perfect for groups of companies and HR consultancies		As agreed in bespoke framework
Single Sign-On (SSO) authentication – automatic sign-on to MyTime when your employees login to your IT system		As agreed in bespoke framework
Browser or kiosk authentication – if you require your employees to register and use specific devices when working		As agreed in bespoke framework
Implementation of your organisation’s working policies – set up of MyTime according to your organisation’s specific working policies and agreements		As agreed in bespoke framework
Custom features – whatever additional features your organisation require		As agreed in bespoke framework
Own branded platform – MyTime branded to your corporate guidelines		As agreed in bespoke framework
Private/single tenanted – but still in the Cloud		As agreed in bespoke framework
Internal hosting if required – if your IT protocols require it		As agreed in bespoke framework

Capture Your Processes Drag and drop Process Mapping couldn't be easier
Features	New!! Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
Desktop Process Mapping software (Process Navigator)	N/A	Standard Version	Professional Version
Export to HTML wizard	N/A
Automated off-page connectors to related processes	N/A
In-library drag & drop process mapping
Automatic publish to process library
Single sheet end-to-end process mapping
Collaborative process mapping
Import properties from Process Navigator		N/A	N/A
Import maps from Process Navigator and Visio	Service Offering	N/A	N/A
Store bespoke metrics behind shapes
Consolidated process mapping tools
Hyperlink to documents, videos, audio, web pages
Integral drill-down
Create processes in Microsoft Visio: using Triaster Traditional, Triaster Custom, BPMN, Basic Flowchart, Audit Diagram, IDEF0...templates
Native support for Microsoft Visio diagrams (No import necessary)
Swimlanes
Add custom shapes
Generate next level/top level views
Export/import through Microsoft Excel
Centralised meta-data management across all process maps
Create processes in Microsoft Excel
Run custom reports on captured data
Batch update of hyperlinks across multiple process maps
Batch update of data across multiple process maps
Create Excel Data Managers to manage the metrics stored on shapes
Develop multiple data managers for batch updates
Synchronise map data across multiple Libraries simultaneously
Create Process Hierarchy (node tree diagrams)
Batch update of Visio shapes across multiple process maps
Generate end-to-end diagrams
Generate Planning Charts
Export to Microsoft Project
Export/import through XML
Export to Microsoft Access

Share Your Processes The greater the number of people that Use your processes, the bigger the ROI
Features	New! Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
A secure website (Process Library) licensed for	As purchased	Unlimited viewers	Unlimited viewers
Assign Process Library roles
Create custom roles
Access via Internet Explorer, Chrome, Safari, Firefox, Opera
Access via iPhone, PC, tablet
Share HTML views of Microsoft Visio process maps (no import necessary)
Automated nightly publish
A choice of 6 pre-designed Process Library Design Themes
Import and export of design
News page for an overview of the latest processes and documents
Publish On-Demand
Disconnected Server
Multi-language support with automated translation from a customer maintained Language Translation Database (in Microsoft Excel format for ease of use)
Business Analysis Libraries			Unrestricted

Drive-up Process Adoption Great Reporting and Documentation to increase Process Adoption
Features	New! Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
Online help guides
User manuals and context sensitive help throughout the solution
Ability to report on any data captured in your processes
Standard reports -RACI, Risk Analysis, Revision, Review reports
Sort, filter and group report data

Find Your Processes Make your processes accessible to your whole organisation
Features	New! Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
Search across processes
Search across documents
Search across web-pages
Search based on job role, system and process owner
Sort, filter and group job role, system and process owner search results

Control Your Processes Strong Process Governance
Features	New! Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
Automated deletion of Obsolete HTML
Sandpit and Prelive websites for draft and unapproved map review
Create new sites within a Library		Unlimited	Unlimited
Web-based process approval and review capability
Auditable change history report
Web-based library configuration
Auto-increment version and revision numbers on publish
Auto-increment version and revision numbers on approval
Auto-archive library content on publish
Automated send of change notification emails
Automated send of publication emails
Automated send of Approval reminders
Automated send of Review Overdue reminders
Flexible configuration of overdue interval settings
Event Notifications

Improve Your Processes Tools to help drive the Continual Improvement Cycle, drive down cost and inefficiency, and drive up quality
Features	New! Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
Dynamic Simulation
Aggregable data
Process Status Report
AS IS vs TO BE(s) Process Comparison Report
Process Transformation Report
Calculate Process Metrics including end-to-end cost, time, effort and Lean 6 Sigma cycle time and Process Cycle Efficiency
Adjust simulation runs and maximum iterations
Simulate parallel paths in process
Simulate and aggregate reusable processes
Display properties on maps
Multiple libraries with own branding as required			As asigned in bespoke framework
Third party integrations as required			As asigned in bespoke framework
Custom features as required			As asigned in bespoke framework

On-premises System
Features	New! Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
Our Process Libraries are typically hosted online but we do offer on-premises hosting.

Process Library Support Services – SaaS and online hosted only
Features	Start-up (SaaS)	Standard (Hosted/on-premises)	Enterprise (Hosted/on-premises)
Help desk	E-mail 3 incidents per month. 3 UK business days response. An enhanced support package can be purchased.	Telephone and e-mail 5 incidents per month. Next UK business day response. An enhanced support package can be purchased.	Telephone and e-mail Unlimited incidents per month. Same day response, to requests received before 3 p.m. on UK business days.
Managed Infrastructure	N/A	Telephone and e-mail Unlimited incidents. Same day response to requests received before 3pm on UK business days.	Telephone and e-mail Unlimited incidents. 1 hour response during UK business days. Ability to choose hardware specification and upgrade / downgrade as required - extra Azure charges from improved hardware passed on at cost.
Technical Advisory	N/A		Telephone and e-mail 1 request per quarter. Next UK business day response.

Process Library Infrastructure Services – Online hosted only
Features	Standard (Hosted)	enterprise (Hosted)
Service accredited to ISO27001, ISO22301 and ISO9001
The solution is hosted in Tier 2 UK data centres on Enterprise server virtualisation technology
All primary systems are replicated to a second UK data centre for business continuity & disaster recovery (RTO and RPO of 24 hours)
Dedicated virtual servers are provided per customer
A separate network and private VLAN per customer
Secure Microsoft Active- Directory authentication for Authors
Secure ADFS authentication for Users
Dedicated WatchGuard Firewall with high-availability and unified threat management services
Dedicated 100Mbps internet service, with resilience and unlimited throughput (can scale to 10Gbps)
Daily system backups with 1 month retention
All hosted systems licenced via Microsoft SPLA (ensuring software licence compliance)
Choice of server specification

Process Library Support services - on-premises only
Features	Standard (on-premises)	Enterprise (on-premises)
Robust, secure, ISO 27001, ISO22301 and ISO9001 compliant, managed infrastructure services and support cannot be included.
Purchase of our On-premises Support package is mandatory. Telephone and e-mail. 3 incidents per quarter. Same day response to requests received before 3 p.m. on UK business days. Contract minimum is 12 months