Ask The Crowd

Improve your products and services with feedback from customers and colleagues

What is Ask The Crowd?

Ask The Crowd (ATC) is software that enables you to improve your products and services by collecting suggestions, requests, fixes and other feedback and to quickly and easily action them, whilst keeping everyone updated on your progress

How Ask The Crowd Works

Create a Crowd

Invite whomever you'd like to join - customers, colleagues, partners, suppliers etc.

Inclusivity is key to improvement.

Your Crowd members submit INPUTS to your business through a dedicated submission page

Inputs can be general feedback, feature requests, bugs and faults, complaints, compliments…whatever they want to say!

Honest feedback is key to improvement.

The INPUT is assigned to a Process Owner

A Process Owner is the one who owns the input and who must deliver it to a successful conclusion.

Accountability is key to improvement.

The Process Owner assigns the INPUTS to specific LIFECYCLES, which dictate how they will be processed and by whom

Build your own LIFECYCLES or use the ones we have built for you – a LIFECYCLE means the process is completed in the right way, every time.

Consistency is key to improvement.

Resolve the INPUT and IMPROVE!

By the time the INPUT has reached the end of the LIFECYCLE, the question, fault, complaint or feature request will be resolved and the product or service will be better than it was before.

Get started now: no credit card details required

14 day free trial; from £5 a user thereafter

Features	Ask The Crowd Standard	Ask The Crowd Enterprise
Cloud-based – no IT overhead, supports remote working
Tasked based – what needs doing next is totally clear to all
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement
Board view for process execution – an 'at a glance' overview of where each input is in a process
List view for change management – a list of all relevant inputs sorted by either, Oldest, Newest or Most Popular
Releases - records the timeframe over which tasks completed
Web page submission of inputs – where your process interacts with external customers
Automated e-mail updated – keeping both internal and external customers updated every step of the way
Users login via web browser – enabling transparent working for all
Clear input & activity assignment – those Accountable and Responsible obvious to all
Assign/reassign of Process Owner – enabling end-to-end process routing
Custom roles – quick and easy set up of bespoke roles, with the permissions you require
Viewing audiences set – keeps all content secure
Voting on improvement inputs – by the audience set
Comments on improvement inputs – by the audience set
Subscribe to improvement inputs – by the audience set
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs
Search by: String, Input ID Number – to immediately find what you need
Automated pass-through of webpage url and source process – for BMS system feedback
Unlimited Moderators – to administer the platform	As purchased	As agreed in bespoke framework
Unlimited Users – including all your team and customers, both internal and external	As purchased	As agreed in bespoke framework
Unlimited Crowds – set up as many projects as works for your organisation	As purchased	As agreed in bespoke framework
Unlimited Process Owners – no need to purchase new licences as new Process Owners added	As purchased	As agreed in bespoke framework
Custom features – whatever additional features your organisation require		As agreed in bespoke framework
Own branded platform – the ATC platform branded to your corporate guidelines		As agreed in bespoke framework
Private/single tenanted database – but still in the Cloud		As agreed in bespoke framework
Internal hosting if required – if your IT protocols require it		As agreed in bespoke framework