Triaster Platform Frequently asked questions
Help
Can't find the answer you are looking for? Call us now on:
+44 (0)207 770 8053
or
Schedule a call here
Evaluation FAQS
[fa icon="plus-square"]
Purchasing a Triaster System
What licences are included with each Triaster system?
Are Triaster licences perpetual or term licences?
What is the minimum term of a Triaster licence?
Can Process Navigator licences be transferred from one users to another?
Is there a fee for use of Process Library sites?
Does the number of viewers of a Process Library affect the fee charged?
Do host servers require a Triaster Licence?
What services are offered with each Triaster system?
What are Triaster’s Services Partner Accreditation Standards?
Who should purchase the ‘Professional’ system?
Who should purchase the ‘Standard’ system?
How do I get a quote for a Triaster system?
Can I trial a Triaster system?
How do I purchase a Triaster system?
Do Triaster have an Escrow agreement in place?
[fa icon="plus-square"]
About Triaster
Where is Triaster based?
Can I meet your customers?
Do you have customers based outside of the UK?
Which industries does Triaster work with?
How long has Triaster been in business?
Does Triaster have a User Group?
Delivery FAQS
[fa icon="plus-square"]
Implementing a Triaster System
What is the process once I become a customer?
How long will it take to go live with a Process Library?
How much of the administration of the system can be done by the customers? How much administration work needs to be carried out by Triaster?
How much time do customers need to spend on Library administration?
How much time does it take to train up a Library Administrator?
What happens if my Library Administrator moves to a new role or leaves the company?
Can I brand my Process Library and maps with my corporate logo and colours?
What are the design options for a Process Library homepage?
Do you have any out of the box template business processes already mapped out?
How much resource is required to populate a Process Library?
Is it difficult to maintain the Triaster System?
Does the system have to be implemented globally or is there an option for individual areas to use the system as they require?
[fa icon="plus-square"]
Training and Consultancy
Who is our Triaster contact for arranging training and consultancy?
Do you offer online training?
Do you offer Process Mapping training?
Are travel expenses rechargeable?
Does Triaster offer any services to support a process mapping project?
Software FAQS
[fa icon="plus-square"]
General
What are the installation options for each Triaster system?
What are the minimum system requirements for Triaster software?
What versions of Microsoft Visio do you support?
Where can I download the latest Triaster software?
How long does it take to upgrade Triaster software?
How do I submit a feature request?
How do I report an issue in the software?
[fa icon="plus-square"]
Activation
How do I activate Process Navigator?
How do I get my Activation reference code for Process Navigator?
[fa icon="plus-square"]
Triaster Process Navigator
What is Triaster Process Navigator?
How do I download Process Navigator?
How do I draw a process map?
What do I need to check before publishing a map?
What is Data Visualisation?
How can I print out my process maps?
What if my process is too big to fit on one page?
What level of detail should I map my processes to?
Can I use existing Microsoft Visio process maps with Triaster?
Can I have multiple languages in my process maps?
Why isn't Process Navigator available on my PC?
Why are the Triaster Process Navigator Add-Ins missing?
Can I allow our process mappers to use different versions of Microsoft Visio to create maps in Triaster Process Navigator?
How can I find out what version of Triaster Process Navigator I am currently running?
What data is stored behind a map?
Can you edit Triaster process maps via the Process Library?
[fa icon="plus-square"]
Triaster Stencil & Template
What are the Triaster Stencil & Template?
What Stencil and Template features and properties would you recommend as standard?
How do I update my Stencil and Template?
How can I update my Properties file?
[fa icon="plus-square"]
Processs Library
What is a Process Library?
Is it possible to access the Process Library when off-site?
Can a Process Library still be viewed if you have low or no connectivity?
Can I search for processes in my Process Library?
What properties can be displayed in a Process Library?
What is the recommended approach for converting existing process maps into Triaster?
Can I import my existing Microsoft Visio maps into my Process Library? If so, how?
How secure is my Process Library? How is access controlled?
Can we restrict access to content in our Process Library?
Do the Triaster Process Libraries use cookies to monitor individual data?
What can I report on and what should I be reporting on?
Do I need to store my documents in the Process Library?
What does the Triaster Document Store look like and how is it structured?
Can we extract data from the Triaster platform?
Is a Triaster Process Library compatible with Microsoft SharePoint?
Are Triaster Process Libraries compatible with all common browsers (IE/Chrome/Safari/Edge…)?
Can a Triaster Process Library be used with Active Directory (AD) and ADFS for pass-through authentication/single sign-on/unchallenged access?
How can I find out how many process maps are in my Process Library?
Can I install a Triaster Library On-premises?
