Aldwick Housing Group Customer Success Story

Editor's note: this transcript was generated by AI and has been lightly edited for clarity and relevance — some sections have been shortened or removed, and minor transcription errors corrected.

Full transcript

00:00:00John Akinjomo

So my name is John Akinjomo, I'm a business analyst. I'm currently working at Aldwyck Housing Group — a social housing business.

00:00:09John Akinjomo

We've got about 10,000 to 12,000 properties in the Buckinghamshire, Northamptonshire, Hertfordshire region. My role at the moment is working in a project improvement team to try and change a lot of our core systems. Triaster is one of the tools we currently use to enable us to justify the changes and understand what our current baseline is, to help us know what sort of improvements we'll be getting out of the new system.

00:00:39Host

So how have you found working with Triaster and working with the system?

00:00:44John Akinjomo

It's different from what a lot of people are used to. My role is business analysis, and I'm kind of used to the old BPMN modelling technique, but it's been pretty good because it's quite structured — all the maps have the same format, so you can't really misinterpret them unless you really do it wrongly. I think it's something the business is going to adopt going forward.

00:01:09John Akinjomo

The other advantage, which maybe wasn't as obvious initially, is that people now have evidence of what they currently do. For example, somebody recently left the business, and the new person starting in that role asked the project team, "did we map any of the person's processes before they left?" — that was his way of getting a head start with his new role, which is an advantage we didn't initially plan for.

00:01:53John Akinjomo

I found the blogs quite useful — the help blogs on certain technical aspects, what to do when you go into it — and just the general industry knowledge as well, how process mapping is evolving in the industry and what tools and techniques can be used for workshops.