Resources
Triaster QMS Resources
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Pillar pagesThe core Triaster QMS pages. If you are new to Triaster, these are the pages that describe the product, the Process Approach and how a process-led QMS gets adopted.
Triaster QMS
The process-led Quality Management System.
Open →QMS Features
What Triaster QMS does, module by module.
Open →The Process Approach
The discipline that underpins ISO 9001 and Triaster QMS.
Open →AI and Your QMS
How AI supports a governed, process-led QMS.
Open →Trusted, Governed and Secure
How Triaster keeps your QMS trustworthy.
Open →Problems We Solve
The quality and process problems Triaster QMS is built for.
Open →Why Triaster
What makes Triaster different.
Open →What Customers Think
Customer perspectives on Triaster.
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10 Reasons Why BPM is Important for Business Improvement
Watch · 192 MB10 Steps to a Successful Business Process Management Implementation
Are you struggling to get your Business Process Management implementation right? Maybe you're having trouble getting employees on board with the change...
Read more →Blog Post10 Ways to Reduce Waste With Lean Continuous Improvement
Many organisations want to deliver more value but aren't sure how. Lean continuous Improvement is a methodology that gets brought up a lot but if your...
Read more →10 Ways to Save Money In Your Organisation
Watch · 202 MB11 Process Improvement Steps to Organisational Excellence
We all want to improve business processes but many of us aren't willing to work to get there. The good news is these process improvement steps work, the bad...
Read more →18 Top Business Challenges BPM Can Solve
Watch · 91 MB2 Incredible Quality Failures You Can Learn From
Watch · 255 MB3 Catastrophic Quality Failures Your Organisation Can Learn From
Quality should be the lifeblood of any organisation's focus. The quality failure comes when companies don't prioritise a quality focus at the centre of...
Read more →Blog Post3 Reasons why Continuous Improvement Projects Fail
Are you trying to implement a continuous improvement initiative in your organisation but are finding that your project keeps failing? In this article we...
Read more →4 Reasons Quality Management is Vital
Watch · 192 MB5 Process Mapping Tips: Getting People On Board, Not Making them Bored
Getting a team on board with the process mapping process can be one of the hardest tasks in implementing a management system. Here are 5 process mapping tips...
Read more →5 Process Mapping Tips: Getting People On Board, Not Making Them Bored
Watch · 125 MB7 Process Mapping Skills You Need to Be Successful
Find out the 7 particular process mapping skills you need to have in order to be successful throughout the entire process mapping process. Including...
Read more →Blog Post7 Useful Tips to Transition to ISO 9001 2015 [Infographic]
The ISO 9001 Standard requirements are harder to quantify since the introduction of ISO 9001 2015. These 7 tips will explain all you need to know to right the ship fo...
Read more →A Beginners Guide to Business Process Mapping
Watch · 146 MBAchieving ISO 9001:2015 with the Process Approach
Would you like to find out how to achieve ISO 9001:2015 using the Process Approach? This article explains how the Process Approach maps directly onto the ISO 9001:2015 requirements.
Read more →Case StudyActuation System (Collins)
Learn how Actuation System (Collins) created an easy-to-use, multi-language BMS with an engaging and fun homepage using - a Triaster Process Library...
Read more →Aldwick Housing Group Customer Success Story
Watch · 87 MBAn Introduction to the Process Approach, Process Library and Process Map
How do The Process Approach, The Process Library and The Process Map relate to each other and what benefits can they bring to your business or...
Read more →BPM Jargon Explained
Watch · 135 MBBPM Software User Report
Watch · 190 MBBreaking Down Silos and Building Up Quality Systems: The Deming Effect
Deming's 14 points for building quality systems have been successful in breaking down silos, building quality systems and revolutionising the way we do...
Read more →Blog PostBusiness Process Improvement: Stop Struggling, Start Doing
Are you struggling to implement business process improvement in your organisation? Sometimes you can do all the research under the sun but unless you start d...
Read more →Blog PostBusiness Process Management and Banking: Compliance and Avoiding Risk
Banking regulatory compliance is extremely important since the Senior Managers Regime was introduced. Managing risk is a key concern now more than ever, so Business Process Management and banking become a natural fit for each other. One mitigates risk by implementing and carrying out RACI Matrix...
Read more →Blog PostBusiness Process Management System: Core vs business unit processes
Are you interested in how best to structure your Business Process Management (BPM) system? This article tackles Core vs business unit processes
Read more →Blog PostBusiness Process Management: making your Process Library useful
When putting together a Process Library for an organisation, one of the first questions you need to ask is: why do we need a Process Library? In many...
Read more →Blog PostCapturing a Business Process: 3 Tips for Process Discovery Workshops
Do you have process mapping questions on how to improve a process? Running process discovery workshops is one of the best business improvement techniques..
Read more →Blog PostChange Management vs Continuous Improvement: Which is best for you?
Are you thinking about implementing a change management or continuous improvement approach in your organisation? This article compares the two approaches
Read more →Case StudyColas
A great case study of how Colas are fulfilling their ambitious vision for their new Integrated Business Management System (IBMS)...
Read more →Continuous Improvement Projects Fail Because of 3 Things
Watch · 209 MBContinuous Improvement Projects Fail Because of 3 Things (Video)
Don't launch into a continuous improvement project before you do the research on what can go wrong. If you're not prepared to implement change in your organi...
Read more →Blog PostCQI Competency Framework: Governance
Vince Desmond discusses operational governance as part of the CQI Competency Framework.
Read more →Blog PostEmployee Engagement is Critical Before the BMS Implementation Stage
If you want to make sure that your BMS improvement projects are successful, you need to secure employee engagement first. It is so critical in fact, that wit...
Read more →Blog PostEnd-to-End Processes
Tweet An end-to-end process (E2EP) is defined using just two things: The Start Deliverable of the process The End Deliverable of the process Clearly, any
Read more →Case StudyEquifax
Read this case study to find out how Equifax are using quality to drive improvement at the HUB of their business..
Read more →Equifax UK (Improvement at the centre of our business)
Watch · 128 MBFugro
Fugro, is currently undertaking an ambitious project and working with Triaster to align all elements of the company - globally..
Read more →Blog PostGDPR Compliance: Why You Need to Get Your House in Order
GDPR Compliance is not just the responsibility of the IT department. This GDPR summary will let you know why process mapping is key for the new regulation an...
Read more →GuideGetting to Go-Live Checklist
Triaster's Getting to Go-Live checklist — the steps to take a Triaster process library from initial mapping through to launch across the organisation.
Read more →Blog PostGood Governance: the Quality Debate Continues
Following the recent Good Governance Report, we take a look at the recent arguments in the quality debate and suggest where change is necessary for good gove...
Read more →Case StudyHomeServe: making the customer journey easier for staff to follow
A historical Triaster case study showing how HomeServe used Triaster to create a central source of information for processes, policies, scripts and forms.
Read more →Blog PostHow Can I Get Employee Buy in and Propose Improvement Opportunities?
Would you like to find out how to best encourage employees to propose new improvement opportunities in your business? This article explains how you can get...
Read more →Blog PostHow do I Create a Culture of Continuous Improvement?
Are you interested in learning how to create a culture of Continuous Improvement? This article explores…
Read more →Blog PostHow Do I Get Return On Investment (ROI) From Process Maps?
Would you like to know how to get return on investment from process maps or the benefits of mapping your business processes? This article will show you why i...
Read more →How New Charter Homes Saved -£350K Per Annum [Webinar] - Short Version
Watch · 67 MBHow to Achieve ISO 9001:2015
Would you like some real expert help to achieve ISO 9001:2015? Download this White Paper for a unique insight into how best to...
Read more →Blog PostHow to Build a Continuous Improvement Roadmap: a Practical Guide
In this article we explore what a Continuous Improvement Roadmap is and then take you through the detailed steps to set one up, using the ATC Platform...
Read more →How to Calculate ROI on a Project Using Business Process Management
Watch · 225 MBHow to Calculate ROI on a Project Using Business Process Management (Video)
If you are wondering how to calculate ROI on a project, you should take a look at Business Process Management and the tools available to model project costs...
Read more →How to Capture Key Employee Knowledge in 3 Steps
Watch · 128 MBHow to create a Process Map in 3 simple steps
Want to learn how to create a process map? We show you in three easy steps how to process map, improve your processes and save yourself time and effort...
Read more →Blog PostHow to Create a Successful Business Process Improvement Model
Why do Business Process Improvement Projects Fail and who is to blame? Leaders and their teams are to blame, but they are also the solution...
Read more →Blog PostHow to Develop a Quality Strategy/6 Advantages of Quality Control
We all know when something is poor quality, but agreeing what quality is and more specifically how to implement a quality strategy in your organisation...
Read more →Blog PostHow to Develop and Implement a Risk Management Process in Your Business
Implementing a risk management process in your business is crucial to avoiding quality failure. Managing risk in business is as easy as developing a...
Read more →Blog PostHow to Engage Employees With Simple Process Mapping Techniques
Are you wondering how to engage employees and provide simple process mapping techniques within your organisation? This article offers helpful insight...
Read more →Blog PostHow to get Employees to Follow Procedures
Ensure your employees follow procedure with these four steps: 1. Document your processes and procedures 2. Share your documented processes and...
Read more →Blog PostHow to Get ISO 9001 Certification: From An Expert- Part 1
We speak to ISO 9001:2015 expert Mark Braham on exactly how to get ISO 9001 certified. This three-part series is all about obtaining ISO 9001 certification a...
Read more →Blog PostHow to Get ISO 9001 Certification: From An Expert- Part 2
ISO 9001:2015 expert Mark Braham continues with part two on how to get ISO 9001 certified. This series is about obtaining ISO 9001 certification and the 7 Qu...
Read more →Blog PostHow to Get ISO 9001 Certification: From An Expert- Part 3
Expert Mark Braham is back with part three on how to get ISO 9001 certification. This is the third part of a series on obtaining ISO 9001 certification...
Read more →How to Get the Best ROI From Process Mapping
Watch · 123 MBHow to Implement Agreed Ways of Working
Agreeing how things should be done across your organisation can be difficult enough, but all that effort goes completely to waste if your employees don’t..
Read more →Blog PostHow to Increase Staff Engagement and Ownership Over Business Processes
Triaster customers who are keen to increase staff engagement with their Business Processes tend to ask the same question: “How do I get people to take...
Read more →Blog PostHow To Make the Most of your Continuous Improvement Roadmap
Having spent time setting up your Continuous Improvement Roadmap, it must do its job and help you through the implementation of your long-term objective...
Read more →Blog PostHow to Prepare for your BPM System Implementation: Tips for Success
Want to be best prepared and informed for your BPM system implementation? This article covers what you need to know, so that you can get ready for success...
Read more →How to Process Map Without the Complexity
Watch · 158 MBHow to Run a Great Virtual Process Mapping Workshop
Running any process mapping workshop can be difficult, but when you have to do it virtually, it can be a real nightmare. This six step guide is essential..
Read more →Blog PostHow To Run A Process Mapping Workshop (Video)
Learning to process map is only the first part. You also need to know how to run a process mapping workshop and yes, it does involve pizza...
Read more →Blog PostHow to stop ISO Certification running your business
Are you wanting to achieve ISO certification whilst benefiting your business? This article sets out how this can be achieved…
Read more →Blog PostHow to Successfully Transition to ISO 9001:2015 [Video]
It's getting close to the ISO 9001 2015 transition deadline of September 2018. To transition successfully, you'll need to know the new ISO 9001 requirements...
Read more →Blog PostHow to Succession Plan and Capture Employee Knowledge in 3 Steps (Video)
Do you need to know how to succession plan and capture key employee knowledge to pass on to future employees? We explain three key steps in the succession pr...
Read more →Blog PostHow to Transfer Business Knowledge from Employees Before they Leave
Succession planning is a must to ensure that when an employee leaves, their business knowledge doesn't leave with them. By capturing the employee's knowledge and representing it in the form of a process (with access to guidance documents, forms, policies etc...) you can make sure of a smooth tran...
Read more →How to Transition From ISO 9001: 2008 to ISO 9001: 2015
Watch · 111 MBImplenting a BPM System: Stop Stalling, Start Doing
Watch · 187 MBIncrease Your Profits With ROI
Watch · 494 MBInduction with the Process Approach
I’m sure we all know the proverb “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for life.” Induction is how...
Read more →Case StudyInterserve
Read this case study to learn how Interserve are winning and delivering business to a reliable margin with the Triaster Solution...
Read more →Blog PostLinking Governance and Assurance to improve Quality [CQI Guest Post]
Are you researching how to improve quality in your organisation? This article by, Acting CEO at Chartered Quality Institute focuses…
Read more →Case StudyLockheed Martin UK Ampthill
Read this case study to learn how the QMS that Lockheed Martin implemented with Triaster is now driving process improvement..
Read more →Blog PostMapping business processes: What level should I map to?
Have you been tasked with mapping your business processes? This article explains...
Read more →Mark Braham on the Process Approach (short version)
Watch · 11 MBMark Braham, MSc, CQI, FCQI discusses the Process Approach
Watch · 103 MBNational Oilwell Varco: creating a single HSE management system
A historical Triaster case study showing how National Oilwell Varco used Triaster to support a single Health, Safety and Environment management system for processes and documentation.
Read more →New Charter Customer Success Story
Watch · 45 MBNew Charter Group
This case study highlights the extraordinary return on investment achieveable from process improvement over just an 18-month period..
Read more →New Charter Homes - How Digital Technology Can Enable Process Improvement to Save -£350K Per Annum
Watch · 714 MBPlanning for the Quality Profession of the future [CQI Guest Post]
Would you like to read the thoughts of the CQI Acting Chief Executive on the future of the Quality Profession? In this article he…
Read more →Blog PostPolicy vs Process vs Procedure: What's the Difference?
Knowing the answer to this question is essential to ensure clarity and consistency around different types of information in your organisation...
Read more →Blog PostProblems with Continuous Improvement: Achieving Employee Buy In
Employee buy in can be a real struggle for businesses trying to improve their processes. Fix the problems with continuous improvement through smart BPM...
Read more →Blog PostProcess Hierarchies: Process Mapping Without the Complexity [Video]
Are you looking to understand process hierarchies, levels to map to and process mapping without the complexity? If so this is definitely the article and video..
Read more →Blog PostProcess Library Return on Investment (ROI)
Learn the mission critical elements of a successful Process Library, and how a successful Process Library can generate compounding ROI over many years.
Read more →Process Library Webinar
Watch · 64 MBProcess Mapping Checklist
Triaster's Process Mapping Checklist — a practical checklist for running a process mapping workshop and producing maps that people actually use.
Read more →GuideProcess Mapping Symbols
Triaster's Process Mapping Symbols white paper — a reference to the most common process mapping symbols and how to use them consistently.
Read more →Blog PostProcess Mapping Symbols: The Key to Making Process Maps
Understanding what process mapping symbols are and how they are used is essential to knowing how to make a process map. The symbols are used to show which process steps are value adding and which steps add zero value to the business. Using these symbols, you can quickly identify process failures...
Read more →Blog PostProcess Mapping Symbols: The Key to Making Process Maps
Process Mapping symbols are more than just shapes, they are the key to creating consistent, useful process maps that their intended audience can understand
Read more →Blog PostProcess Mapping Techniques: 6 Methods to Create Process Maps
There are two distinct aspects to process mapping. One is using a process mapping software tool, the other is capturing the content of the processes... .
Read more →Blog PostProcess Mapping: 5 Key skills you need to have
What makes a great process mapper? Joel looks at the key process mapping skills you need to have.
Read more →Blog PostProcess vs Procedure: What is the Difference?
This is a question that can keep quality and improvement professionals arguing for hours; Terry Giles gives a definitive answer...
Read more →Blog PostProcesses and Procedures: How to Document Processes and Procedures
Processes and procedures, do you know the difference? We explain how to implement process documentation using business process mapping.
Read more →GuideQMS, BPM and the Process Approach: how they fit together
Understand how Quality Management Systems, Business Process Management and the Process Approach fit together, and why Triaster QMS is built around connected processes rather than disconnected documents.
Read more →Blog PostRACI Matrix: Consulted and Informed are as Important as Responsible and Accountable
Many people claim to capture business processes using a RACI Matrix, but fail to include all four essential roles: Responsible, Accountable, Consulted...
Read more →Blog PostRe-Positioning the Quality Profession [CQI Guest Post]
Vince Desmond discusses using the CQI Competency Framework to re-position the Quality Profession.
Read more →Blog PostReconciling Sarbanes-Oxley Compliance with Your QMS
How to reconcile Sarbanes-Oxley compliance with your Quality Management System using the Process Approach.
Read more →Blog PostRisky Business: 4 Actions for a Successful Risk Management Process
In order to create an effective risk management process, one must understand risk and how it relates to your organisation. using a risk matrix assessment
Read more →Blog PostSix Sigma, Lean or Kaizen Business Improvement Methodology?
Six Sigma, Lean or Kaizen? The right continuous improvement methodology to meet your organisation’s process improvement needs can be challenging.
Read more →Case StudySkanska
Find out how one of the world's biggest construction companies simplified business processes by adopting a single management system powered by Triaster...
Read more →Case StudySpirax Sarco
Read about Spirax Sarco's QMS programme with Triaster which strove for excellence and to meet the wants and needs of their customers...
Read more →GuideSuccessful Process Mapping Report
Findings from Triaster's Successful Process Mapping research — what separates process mapping programmes that stick from those that stall.
Read more →Case StudySungard Availability Services: creating a single source of truth for service management
A historical Triaster case study showing how Sungard Availability Services used a process-led management system to create a single source of truth, reduce risk and standardise service delivery.
Read more →Blog PostSystem Change Without Process Clarity: A Guaranteed Failure Point
If your organisation is undergoing system change and experiencing: resistance from teams, inconsistent adoption and increasing complexity. The issue is...
Read more →GuideThe 3 U's of Process Mapping
White paper on the 3 U's of process mapping — Usable, Used and Useful — and how they make a process library work in practice.
Read more →The 5 Methods of Process Mapping
Watch · 255 MBThe 5 Methods of Process Mapping (Video)
Process mapping can be difficult without adding to the mix that there is actually more than one process mapping method. Find out which is best for you...
Read more →Blog PostThe 7 Waste Monsters That Kill Business (Video)
These 7 waste monsters can go unnoticed and unseen for a long time in your organisation if you're not careful. This video aims to bring them to light so you...
Read more →Blog PostThe 7 Wastes Killing Efficiency: How to Identify Wasteful Processes
Michael Cousins looks at how the 7 wastes of Lean manufacturing and Service can be captured in a process using Value-Stream to cut out the seven wastes...
Read more →Blog PostThe 7 Wastes of Service That Are Killing Business Efficiency
Identifying the 7 wastes of service is difficult when you don't know what to look for. Manufacturing companies have been using the seven wastes to...
Read more →Case StudyThe AA
Learn how, by working with Triaster, the AA implemented a new IMS to deliver quantified Business Improvements of up to £350K each year...
Read more →GuideThe Complete Guide to Continuous Improvement in Business
Triaster's Complete Guide to Continuous Improvement in business — how to build a culture and toolkit that keeps improving processes over time.
Read more →Blog PostThe Importance of Process Quality Control: A Quick Case Study
It may seem difficult and time consuming to implement process quality control in your organisation, but the cost of not having it is infinitely worse...
Read more →Blog PostThe Overwhelming Benefits of Quality Management
The benefits of Quality Management should not be underestimated. It is key in today's business environment to prioritise quality management processes...
Read more →Blog PostThe Process Approach in a QMS: Advantages and Challenges
Find out if you should spend time, money and resources on mapping out your business processes with our look at the pros and cons of a process approach...
Read more →The Process Approach to ISO 9001: 2015 Certification
Watch · 191 MBThe Top 10 Benefits of Process Mapping
This article summarises the top 10 benefits of process mapping, and explains why business process mapping can become one of your most valuable continuous..
Read more →Blog PostThe Top 10 Things Your Quality Management System Must Deliver
Do you want to implement a successful Quality Management System (QMS) in your organisation? We give you the tools to run your own quality improvement...
Read more →GuideThe Ultimate Guide to Business Process Mapping
Triaster's Ultimate Guide to Business Process Mapping — an end-to-end guide covering methodology, tools, governance and continuous improvement.
Read more →These 7 Waste Monsters are Killing Your Business
Watch · 171 MBThis is How to Get the Best ROI From Process Mapping Software
Would you like to learn how to get the best ROI possible from the purchase of process mapping software? In this video, we explore the benefits and tricks to...
Read more →Top 10 Things You Need From Your QMS
Watch · 120 MBTotal Quality Management: an Early Adopter of the ISO Process Approach
This article sets out to explain the process approach and looks at some of the ways it can help you implement a TQM culture, achieve ISO 9001:2015...
Read more →Tutorial- How to Run a Process Mapping Workshop
Watch · 436 MBUltimate BPM Software Guide 10 Steps to Proper Integration
Watch · 108 MBUnderstanding Business Process Management: A Beginner's Guide
Are you trying to take your business to another level? The answer you've been looking for might come after understanding Business Process Management and its...
Read more →Case StudyUniversity of Winchester
Read about how the University of Winchester implemented a major initiative to improve processes with the Triaster solution and jumped 27 places in the..
Read more →Case StudyUTC Aerospace Systems
Read how UTC Aerospace Systems implemented their best practice BMS, achieving certification to AS9100 and high praise from their Auditors...
Read more →Blog PostVersion Control in Document Management
Have you ever wondered what constitutes version control? Or what the best method is for indicating the latest version? Or how to represent the version...
Read more →Welcome to the Better Processes Webinar
Watch · 85 MBWelcome to the Why Triaster: Webinar
Watch · 77 MBWhat are the Best Practices for Process Mapping?
Business Process Mapping is such an essential skill in today's business environment because of the obvious efficiency benefits. These best practices will..
Read more →Blog PostWhat does Brexit mean for Quality Management and Risk Management?
Are you worried about the implications of Quality and Risk management following the Brexit vote? This article explores some of the key areas that might be…
Read more →Blog PostWhat is a Business Management System, and How Does a QMS Fit In?
What does BMS mean? If you're looking at trying to establish a business improvement project than this might be the single most important term you learn...
Read more →Blog PostWhat is a Process? The Anatomy of a Process Explored
What is a process? Many people who work with processes every day don't even know how to define one and yet they are important to every aspect of our...
Read more →Blog PostWhat is Business Process Management (BPM)?
Are you looking for a definition of Business Process Management (BPM) in plain English? If so, this is definitely the article for you...
Read more →Blog PostWhat is Business Process Management and Improvement?
Invaluable for streamlining and automating business processes, the term Business Process Management is frequently used but often not fully understood...
Read more →Blog PostWhat is Continuous Improvement? A Simple Guide
Continuous improvement is an ongoing, long-term approach to improving processes, products and services, it helps professionals implement organisational...
Read more →Blog PostWhat is Document Management?
What is a document? What is document management? If you have ever asked yourself these questions, read this article, it explores...
Read more →Blog PostWhat is Lean Six Sigma? Tools for Process Improvement
Are you looking to implement Lean Six Sigma principles in your organisation? We explore what is Lean? What is Six Sigma? and how they work together to...
Read more →Blog PostWhat is Process Mapping, Who Does it and Why Use it?
Who implements process mapping? People who want to improve their organisations - it's as simple as that. If you are aiming for business improvement...
Read more →Blog PostWhat is the cost of quality failure?
Are you interesting in learning more on what is the cost of quality failure? This article investigates the true cost of a failure in quality and why you can'...
Read more →Blog PostWhen it Comes to Business Management Systems: Less is More
Do you find BMS users get bogged down in your documentation? Terry Giles discusses why, in documentation for business management systems, less is more...
Read more →Why Its Critical to Get Employee Engagement Before the Implementation Stage
Watch · 137 MBWhy Quality Improvement is the Goose That Laid the Golden Egg
When it comes to your business, quality improvement is the goose that will continually lay you golden eggs in more ways than you realise, so make sure you ke...
Read more →Blog PostWhy Use Process Mapping? Or Why Map Processes?
Why use process mapping? You may be aware of some benefits of process mapping, but you might not be aware of just how much it can change your organisation...
Read more →Blog PostWhy Your Process Improvement Project Plan is Failing
Are you failing to implement a lasting process improvement project plan? There is a reason many professionals fail to carry out successful improvement projec...
Read more →FAQs
Triaster QMS is a Quality Management System designed around the Process Approach. It helps organisations capture, govern and share how work is done as a connected system of processes, rather than relying on disconnected documents and folders.