18 Top Business Challenges BPM Can Solve

Editor's note: this transcript was generated by AI and has been lightly edited for clarity and relevance — some sections have been shortened or removed, and minor transcription errors corrected.

Full transcript

00:00:07Host

Whether you're making a business case for a QMS or simply looking to find out how one can help your organisation, it's important to know the strategic goals it will help you to achieve, or what problem it will solve. At its best, a process-led QMS shows processes spanning organisational boundaries, links together departments and people, and shows information flows, systems and other assets that create and deliver value to customers.

00:00:51Host

The best top-level arguments are that it improves corporate performance, improves business performance outcomes and operational agility, and creates and delivers value to customers. In this video, we have identified 18 basic problems a process-led QMS solves. But first: what is your objective?

00:01:36Host

After you've answered that, identify the strategic initiatives it will support, capture these as documented in your corporate plan, and head up your business case with them — showing the link between achieving these and managing your organisation's processes.

00:02:02Host

Strategic objectives are very likely to be around four things: 1) increasing revenue, 2) reducing waste, 3) reducing costs, 4) delivering more value. Other problems it solves: 5) return to business as usual following a merger or acquisition, 6) business and IT alignment to support implementation of a system such as an ERP, 7) knowledge retention — you may have a departing member of staff or best practice you want to document, 8) process control — capturing the process, modelling improvements, and applying change, 9) risk management — modelling risk and establishing process controls, 10) restructure of the organisation, 11) business transformation or change.

00:03:14Host

On occasion, a decision may already have been taken to approach a problem in a certain way: 12) implementation of lean or continual improvement, 13) quality standard accreditations such as ISO, 14) adherence to a best practice model such as the EFQM excellence model. A process-led QMS can be used effectively to manage these implementations and satisfy auditors.

00:03:51Host

On other occasions a specific problem has been identified: 15) lack of a consistent way of working, 16) the need for standardisation between departments, 17) the need to eliminate single points of failure, 18) a requirement for support for training and induction.

00:04:26Host

A process-led QMS enables an organisation to establish what is currently happening, how predictably, and why; measure how efficiently the process is working; gather information to understand where waste and inefficiency exist; and develop new, improved processes to address the issue. In other words, it's a way to capture a model of how an organisation works — the as-is. Once this is in place, improvements can be modelled as to-be options, and once the best one is determined, the improvements can be made.