How to Transition From ISO 9001: 2008 to ISO 9001: 2015

Editor's note: this transcript was generated by AI and has been lightly edited for clarity and relevance — some sections have been shortened or removed, and minor transcription errors corrected.

Full transcript

00:00:43Host

All of the information in this video was provided by Mark Braham, an expert in ISO 9001:2015. Mark co-wrote the new standard, and we'll use his expert insights to help you gather the information you need to successfully transition.

00:00:43Host

Mark is a CQI Category A liaison at ISO/TC 176, the International Working Committee responsible for writing ISO 9001:2015, and Chair of the UK National Standards Body responsible for collating and drafting UK responses to ISO.

00:01:49Host

The intention behind the latest update was to put quality at the heart of the organisation, forcing organisations to view quality as strategic and important. It was designed to be relevant to service industries such as health, government, and finance, to take account of current technology and ways of working, and to be as relevant to multinational organisations as to small, micro companies.

00:02:30Host

The core requirements are that any QMS must meet or enhance customer satisfaction, meet all statutory requirements, align with the strategy of the organisation, and be relevant to everyone in it — supported by a process approach and risk-based thinking.

00:03:06Host

Mark explains: "As well as sitting on and leading several quality committees, I am head of business assurance for the AA. Obviously it's important to me that the AA's quality management system is compliant with the latest ISO 9001 standard, both in specifics and culture. The quality management system for the AA is an integrated management system which supports the whole business, with quality management, risk and opportunity management, continuity management, health and safety, and more. Our IMS sits firmly at the heart of the AA, and most importantly puts our customers at the heart of everything we do."

00:03:56Host

Certification requires passing an audit to check that your QMS delivers on the requirements of the standard, underpinned by the 7 Quality Management Principles: customer focus, leadership, engagement of people, the process approach, improvement, evidence-based decision making, and relationship management.