The 3 U's of Process Mapping

This white paper explores the 3 U's of process mapping — Usable, Used and Useful — the simple test for whether a process library is delivering value. It sets out what each of the three means in practice, why so many process mapping programmes fall down on one of them, and how to design a process library that meets all three.

What this white paper covers

• What Usable, Used and Useful mean for a process library
• Common reasons process libraries fail the 3 U's test
• Practical steps to make process mapping stick across an organisation