A-Z of Business Process Management

A plain-English reference to the terms, techniques and standards used in Business Process Management — from ADKAR and BPMN through to Value Stream Mapping. Written for people who need to work with BPM without wading through jargon.

What this reference covers

• Definitions of the most common BPM terms and acronyms
• Short explanations of the techniques and methodologies behind them
• Pointers to where each idea fits in a practical process mapping programme